RGF Logistics Limited provides transport services to a number of high profile customers and many of them require detailed performance statistics which are regularly evaluated to improve.
Most modern businesses nowadays operate and run their companies based on evaluating KPI's (key performance indicators). These statistics are used as part of improvement programs to ultimately better serve their customers. In the case of larger businesses, suppliers are called upon to also offer KPI's for evaluation.
In RGF's case these KPI's can take a variety of forms. A popular report we provide is based around 'on-time delivery' - we provide a spread sheet with all monthly delivery transactions and will show all delivery statuses whether on-time or late. We will also indicate in any cases where the delivery is late, the reason behind it.
Whilst late delivery in the transport industry is inevitable at times, KPI reporting of this type can help to evaluate common problems and therefore improve performance. We also supply our customers with a graph which gives a simple and clear visible aid for our customers to tell exactly how we are doing month by month.
An extension of this report could be 'On-Time in Full' which essentially tracks the status of a clean delivery i.e. delivered on time, no damage, no problems to speak of. This is a more detailed report which provides our customers with an in depth insight into the daily deliveries being made.